Global Terms of Use

Eunoia Labs Pty Ltd (Australia)

Agreement to Terms

These Terms are a binding agreement between you and Eunoia Labs Pty Ltd (“Galinia”, “we”, “us”, “our”). By creating an account, installing or using our mobile apps, website(s), content, or related services (collectively, the “Services”), you agree to these Terms. If you do not agree, do not use the Services.

What Galinia Is (And Isn’t)

Galinia provides short, AI-generated, personalised meditation audio and related wellbeing content. Galinia and the Services are not intended to be a medical device, healthcare or therapy, and is not suitable for medical or therapeutic use. Do not use the Services for diagnosis, treatment, or prevention of any disease or mental health condition, or as a substitute for clinical care. Galinia does not provide emergency assistance. If you are considering harm towards others, self-harm or suicide, or you or someone else may be in danger, call your local emergency services immediately.

Do not use the Services while driving, operating machinery, or performing activities requiring full attention.

Eligibility & Accounts

Minimum Age

You must be 13+ (or 16+ in the EEA/UK) and have capacity to enter a contract. If you are under the age of majority where you live, you must have a parent/guardian’s consent.

Account Security

You are responsible for maintaining the confidentiality of login credentials and for all activity under your account. Promptly notify us of any unauthorised use.

One Person Per Account

Do not share your account or sell, transfer, or license it to others.

Plans, Trials, Billing & Refunds

4.1. Subscriptions; Auto-Renewal. Paid plans auto-renew at the end of each billing period unless you cancel. You authorise recurring charges to your payment method until cancellation. Cancel in-app (or via the app store/portal) to stop future renewals; access continues until the end of the current period.

4.2 Trials & Promotions. Trial plans convert to paid plans unless you cancel before the trial ends. Eligibility may be limited.

4.3 Pricing & Changes. We may change prices or plan features prospectively. We will give reasonable notice where required by law. If you do not agree, cancel before the change takes effect.

4.4 Minutes/Usage. Paid plans may include usage allowances (e.g., AI-generated minutes). Unless expressly stated, unused allowances do not roll over. Fair-use limits and rate-limits may apply to protect the Service.

4.5 Refunds. App store purchases are governed by Apple/Google policies. Direct/Stripe purchases: unless required by law (including the Australian Consumer Law), we don’t offer pro-rata refunds once a billing period starts.

4.6 Taxes & Fees. You are responsible for applicable taxes, currency conversion, and bank/issuer fees.

4.7 EU/UK (Cooling-off for Digital Content). For consumers, distance-selling rules generally provide a 14-day withdrawal right. Because Galinia provides digital content not on a tangible medium, you expressly consent to immediate supply and acknowledge you lose the withdrawal right once delivery begins (e.g., minutes are used or content is generated/streamed). If you don’t consent, don’t start using the service; you may cancel within 14 days for a refund provided no delivery has begun.

4.8 United States (Automatic-Renewal Laws). In states with ARLs (e.g., CA, NY, CO, VT, DC), we present clear renewal terms immediately before purchase, obtain your affirmative consent, send a post-purchase confirmation with renewal/cancellation info, provide easy online cancellation, and send advance renewal reminders for annual plans where required.

Acceptable Use & Prohibited Conduct

You agree not to:

use the Services for medical, therapeutic, emergency, or crisis purposes;

request/generate content for self-harm, suicide, harm to others, or other high-risk guidance;

Distribute, display, present or onsell the meditations or any other audio content from within Galinia, whether in whole or in part, through external platforms for commercial purposes and/or financial gain or for any other purpose;

upload or share illegal, infringing, defamatory, harassing, hateful, exploitative, or otherwise harmful content;

mislead or impersonate others, or violate privacy or publicity rights;

bypass, interfere with, or degrade security, usage caps, rate limits, or access controls;

reverse engineer, decompile, or attempt to extract source code, models, or model weights;

scrape or harvest data, prompts, or outputs, except via our documented APIs (if available) under a separate written licence;

use outputs to train competing models or for other restricted model-training without our prior written consent;

violate export control, sanctions, or other applicable laws.

We may moderate, filter, block, or remove content; and suspend or terminate accounts that violate these Terms.

AI-Generated Content: Specific Disclaimers

Non-human generation. Content is generated by machine-learning models. Outputs may be inaccurate, inappropriate, biased, or incomplete. Use judgment and verify important information.

No exclusivity or originality guarantee. Due to the probabilistic nature of AI, similar or identical outputs may appear for different users.

Human/automated review. We may use automated systems and limited human review under confidentiality to improve quality and safety, and to address abuse.

High-risk use prohibited. Do not rely on outputs for medical, legal, financial, or safety-critical decisions.

Your Content, Outputs, and Licences

7.1 Your Content.

“Your Content” includes prompts, inputs, preferences, feedback, and anything you submit or save (e.g., saved meditations). You retain ownership of Your Content. You grant us a worldwide, royalty-free licence to host, process, reproduce, transform, and display Your Content solely to provide, secure, and improve the Services (including troubleshooting, analytics, safety, and quality). Where required by law, we rely on your explicit consent to process sensitive content you choose to provide.

7.2 Outputs.

“Outputs” are the AI-generated scripts/audio produced in response to your inputs. Subject to these Terms and applicable third-party rights, we grant you a broad, non-exclusive licence to use, reproduce, and share your Outputs for lawful purposes. You are responsible for your use of Outputs and for complying with law (e.g., if you publicly distribute audio).

7.3 Service Content.

The apps, code, models, templates, design, and all other materials we provide (“Service Content”) are owned by us and our licensors. We grant you a limited, personal, non-transferable, non-exclusive, revocable licence to access and use the Services for personal, non-commercial wellbeing.

7.4 Feedback. You grant us a perpetual, irrevocable licence to use ideas and suggestions you provide, without restriction or compensation.

7.5 Responsibility.

You represent that you have all rights necessary to submit Your Content and use Outputs, and that neither infringes or violates third-party rights or law.

Privacy

Our Privacy Policy explains how we collect, use, share, transfer, and retain personal information, and your rights (e.g., access, deletion). By using the Services, you acknowledge that processing as described. For employer/partner programmes, we may share limited administrative usage metrics with that organisation to run the programme—never your prompts or meditation content without your explicit consent where permitted by law.

Third-Party Services & Platforms

The Services may integrate with third-party providers (e.g., hosting, payments, analytics, communications, app stores). Your use of third-party services may be subject to their terms/policies. We are not responsible for third-party services we do not control.

Apple. You acknowledge Apple is not responsible for support or claims. You must comply with App Store Terms. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and may enforce them.

Google. You must comply with Google Play Terms.

Open-Source Notices

Our apps may include open-source components under their respective licences. Where a conflict exists between these Terms and an applicable open-source licence for distributed code, that open-source licence governs that code. A list of notices and licences will be provided on our site.

Intellectual Property; Notice/Takedown

We respect intellectual property rights. If you believe material accessible through the Services infringes your rights, email legal@galinia.app with:

your contact details;

identification of the work and the allegedly infringing material;

a statement of good-faith belief that use is not authorised;

a statement that the information is accurate and you are authorised to act; and;

any jurisdiction-specific declarations required by law. We may remove or restrict content and terminate repeat infringers.

Service Changes, Availability & Beta Features

We may improve, modify, or discontinue features with or without notice. We strive for high availability but do not guarantee uninterrupted or error-free operation; outages may occur (including third-party outages). Features labeled beta, preview, or similar are provided as-is, may be unstable, and may be discontinued.

Suspension & Termination

We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms, pose a risk to others, or as required by law, or for non-payment. You may stop using the Services at any time. Upon termination, licences granted to you under these Terms end, except that sections intended to survive (including §§2, 5–7, 9–11, 12–20, 22–24) will remain in effect.

Warranties & Disclaimers

To the maximum extent permitted by law, the Services and all content are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights or remedies under the Australian Consumer Law or other non-excludable laws.

Limitation of Liability

To the maximum extent permitted by law, we (and our affiliates, officers, employees, agents, suppliers, and licensors) are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Services, even if advised of the possibility.

Where liability cannot be excluded, our aggregate liability for all claims in any 12-month period is limited to the amount you paid us for the Services in that period. This cap does not apply to liability that cannot be limited under applicable law.

Indemnity

You agree to indemnify, defend, and hold harmless Galinia and Eunoia Labs Pty Ltd and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your Content or Outputs;

your misuse of the Services;

your breach of these Terms; or

your violation of law or third-party rights.

Appeals & Error Correction

If you believe we made a mistake (e.g., content moderation, account action, billing error), you may appeal within 30 days by emailing appeals@galinia.app with your account email, a description, and supporting details. We will acknowledge and aim to review within 14 days; outcomes may uphold, modify, or reverse our decision. You may request escalation to our legal team. This section does not limit your legal rights or remedies.

Export, Sanctions & Anti-Corruption

You may not use the Services if you are located in, or are a resident of, a country/region subject to comprehensive sanctions, or if you are on a government sanctions list. You must comply with applicable export control and sanctions laws and anti-corruption laws (e.g., anti-bribery).

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, war, terrorism, labour disputes, internet or utility failures, supplier outages, government actions).

Notices

We may provide notices by email, in-app messages, or posting on our site/app. Legal notices to us must be sent to legal@galinia.app (with a copy, not mandatory for validity, to our registered address). You are responsible for keeping your email current.

Governing Law, Venue & Dispute Terms

These Terms are governed by the laws of New South Wales, Australia, without regard to conflicts rules. You submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia, except that we may seek injunctive relief in any jurisdiction. If mandatory local law gives you the right to bring claims in your home jurisdiction, this clause does not limit those rights.

Class/representative actions. Where permitted by law, you and we waive class or representative proceedings and agree to bring claims only in an individual capacity.

Consumer Rights (Non-Excludable)

Nothing in these Terms excludes, restricts, or modifies non-excludable consumer rights under the Australian Consumer Law or similar mandatory laws in your jurisdiction. Where such rights apply, our liability is limited to the remedies permitted by those laws.

Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide reasonable advance notice (e.g., email or in-app). The updated Terms will apply from the stated effective date; your continued use after that date constitutes acceptance.

Miscellaneous

Severability. If a provision is unenforceable, the remainder remains in effect.

Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.

No waiver. Failure to enforce a provision is not a waiver.

Entire agreement. These Terms, the Privacy Policy, any plan or feature terms, and platform rules form the entire agreement and supersede prior understandings on the Services.

Headings. Headings are for convenience only and do not affect interpretation.

Third-party beneficiaries. As stated, Apple (for iOS distribution) may enforce relevant provisions as a third-party beneficiary.

Contact

Support:

Legal/Notices:

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